Frequently Asked Questions

Shipping

Have shipping questions? The Uppercup team has answers!

Please click below to see shipping timeframes :
Shipping Timeframes
When your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order.
In the unlikely event that there is an issue with your order please get in touch and we will be there to help!
We ship Worldwide (prices vary by region) from Australia direct to you.

Please click below to see shipping timeframes :
Shipping Timeframes
In the unlikely event that there is an issue with your order please get in touch and we will be there to help!

When your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order.
We ship Worldwide (prices vary by region) from Australia direct to you.

Find our more about your Uppercup with the most frequently asked product questions below.

We go to great lengths to ensure that our cups are ethically and sustainably made.
Uppercup is always easy to clean, completely Bisphenol S (BPS) and Bisphenol A (BPA) free and Tritan used in our coffee cups and bottles is free of Estrogenic and Androgenic activity.
Yes of course. We aim to be as sustainable as possible and as such offer spare parts. New Cups/or lids are available on our website CLICK HERE. Otherwise, please contact us and we can process your order for you.
Yes. You can place the base cup of the Uppercup in the microwave just do not put the lid in the microwave.
Wash the Uppercup at a max temperature of 65 degrees Celcius and on the top shelf of the dishwasher only. The Uppercup can hold temperatures up to 100 degrees Celsius.
Yes! Uppercup is Australian Made in Melbourne. See our certification here.

We go to great lengths to ensure that our cups are ethically and sustainably made.
Uppercup is always easy to clean, completely Bisphenol S (BPS) and Bisphenol A (BPA) free and Tritan used in our coffee cups and bottles is free of Estrogenic and Androgenic activity.
Yes. You can place the base cup of the Uppercup in the microwave just do not put the lid in the microwave.
Wash the Uppercup at a max temperature of 65 degrees Celcius and on the top shelf of the dishwasher only. The Uppercup can hold temperatures up to 100 degrees Celsius.

Yes of course. We aim to be as sustainable as possible and as such offer spare parts. New Cups/or lids are available on our website CLICK HERE. Otherwise, please contact us and we can process your order for you.
Yes! Uppercup is Australian Made in Melbourne. See our certification here.

Get to know your BPA-Free, Australian Made Products.

Yes! You can return your Uppercup to be recycled and we will turn it into a new products such as the Uppercup+. Get in touch here to return your Uppercup.
All orders on Uppercup website are processed in AUD.
For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However, this is for an indication only, we process all our Uppercup orders in AUD. While the content of your cart will be displayed in your local currency, you will checkout using AUD at the most current exchange rate. This is the reason your confirmation email amount may differ to the amount on your bank statement.
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once we have dispatched your order you will receive an email to confirm your order has been fulfilled, this will include a tracking number.
Yes! We're excited to hear that you'd like to work with us. We work with retailers, stockists, distributors as well as corporates and offer branded and non-branded options.

Yes! You can return your Uppercup to be recycled and we will turn it into a new products such as the Uppercup+. Get in touch here to return your Uppercup.
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once we have dispatched your order you will receive an email to confirm your order has been fulfilled, this will include a tracking number.

All orders on Uppercup website are processed in AUD.
For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However, this is for an indication only, we process all our Uppercup orders in AUD. While the content of your cart will be displayed in your local currency, you will checkout using AUD at the most current exchange rate. This is the reason your confirmation email amount may differ to the amount on your bank statement.
Yes! We're excited to hear that you'd like to work with us. We work with retailers, stockists, distributors as well as corporates and offer branded and non-branded options.